Recently, we’ve noticed an increase in inquiries from new customers calling or dropping by unexpectedly.
Decoboco doesn’t operate on a walk-in basis. We have to stop what we’re doing to politely decline. Please read through our request first.
● Scooters (regardless of displacement)
● Foreign motorcycles (new customers) This includes those who received them from Decoboco customers.
● Motorcycles with displacement that don’t require inspection
We do not accept work on any of the above. Please note.
● Tire repair
● Dead battery
● Accidents
We cannot respond to emergency situations. Please use your comprehensive insurance’s towing service and contact your dealer or another shop.
◎ Work requests must be reserved through the form on our website.
・ Reservations are available from one month out.
・ Exception: Inspections are fine anytime. (We need to avoid disruptions to drop-offs.)
・ For customers from far away, please refrain from requesting work if possible. (We cannot take responsibility if we cannot oversee the work.)
・ Please do not request custom or fabrication work only. (We recommend contacting a custom shop or fabrication specialist.)
× Reservation cancellations or changes without notice (Please always contact us by phone or email. We cannot work with customers who fail to notify us.)
△ Please avoid referring friends and acquaintances if possible. (While we truly appreciate it, it would help if you could consult with me first.)
〇 After work is completed, we will send an email with details and an invoice rather than calling.
〇 If pickup exceeds 10 business days (excluding Tuesdays, our closed day) from the work completion email, a storage fee of $5.04 per day will apply. From day 11 onward, a vehicle storage charge of $5.04 per day will be charged. Please note.
〇 We respond to emails quickly, usually the same day or next day. We appreciate your prompt responses as well.
